Cancellation policy

I understand that sometimes unexpected situations can arise, and you may need to reschedule or cancel your appointment with me. To provide the best service to all my clients, I have established the following cancellation policy:

Rescheduling Appointments

You have the option to reschedule your appointment up to 24 hours prior to the scheduled date and time. You can do so via Acuity, the scheduling tool you used to select your appointment date, or please contact me at least 24 hours in advance via email at marvalmua@gmail.com. I will make every effort to accommodate your new appointment request.

Cancellations

In the event that you need to cancel your appointment, I kindly request that you notify me via email at marvalmua@gmail.com as soon as possible. Please note that a cancellation fee of 35% of the total appointment cost will apply.

Refunds

The cancellation fee is non-refundable and will be retained to cover administrative and scheduling costs.

In case you miss the appointment without previuos notification, there will be no refunds of any kind.

I appreciate your understanding of the importance of these policies, as they enable me to provide the best service to all my clients and ensure efficient scheduling. If you have any questions or need to reschedule or cancel your appointment, please don't hesitate to contact me via email.

Thank you for choosing my services, and I look forward to serving you in the future.